It is exactly five years ago in June that I started working for BPM Company: A new company focusing on implementing Pegasystems software for a growing group of customers. It was in 2011, when Gartner positioned PegaRules Process Commander (PRPC) as a BPM Suite. Previously, I always assumed that the abbreviation, BPM, stood for Business Process Management but maybe I was wrong all along. In the last 5 years I have considered 5 different meanings.

1) Best Predictions Made:
In the last years, Pegasystems has invested a lot in integrating “analytics” and “decisioning” in the platform. In the past, complex statistical models used to be the domain of highly educated specialists. But nowadays, with the integrated functionality even the marketing department can create predictive models themselves. Or better yet, when using “adaptive models” we can use models that are created on the fly and “learn” from every interaction (e.g. a prediction and actual behavior). Currently, this is mostly used in marketing to offer the best proposition or to take the “Next Best Action” for a customer but I foresee a broad range of other deployment areas.

2) Because Programming gets Messy:
We all have to admit, when building software applications we do make mistakes every now and then. I often question whether we could/ should have done this differently or how we got into this predicament. The good thing about model driven environments is that the consequences of these mistakes are easily fixed. Or to put it mildly and maybe more realistic: we can learn from our mistakes and make the software even better by specializing behavior in different contexts and making it available in a broader context (without duplication of code).

3) The Best People and More:
Of course it is a little exciting to join a start-up company but imagine if you and your new boss do not get along. In that case, there are always a few colleagues to vent your opinion. But luckily, Eelco and I get along very well and boy, did I get many more new colleagues for the past 5 years. They are all very knowledgeable people that share one passion: building the best solutions with Pega for customers using modern and innovative tools.

4) Beautifully Packaged and Managed:
We should not ignore the Case Management abilities of Pega. The platform enables users to grab work whether it is policies, requests, customer complaints, etc. and puts them together in one package formally defined as case. Since the packaging is dynamic we can pack additional, possibly unstructured work in there as well.

5) Because Processes go Mobile:
Why limit yourself to your laptop or PC when you can carry your mobile devices with you all the time. Five years ago, bringing functionality to a mobile device was quite a challenge but with the current platform there is (if you carefully think about your UI design) virtually no work involved.

However, before we decide what the B, the P, and the M really stand for, maybe we should wait another 5 years or even more. New functionalities are already visible on the horizon and some more may be a little further beyond. I am sure we still have exiting years ahead. So, I am looking forward to the next 5 years to come!

 

About Marco

Marco Bussemaker Senior BPM Test BPMCompnay

I am a Business Process Management consultant who enjoys to act where business meets IT. I find my challenges in translating IT to the business people, and Business to the IT people. I enjoy using ever expanding BPM, decisioning and data management capabilities to continuously optimize business value.